Check"Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information."
Peter Drucker
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Measure deliverablesIf the work was done properly this task should be easy - unless there is some sociological or technical difficulty, for example in a closed unionized environment. Measure, stick to the facts and avoid biases. The more honest the answer the better you can pilot the projects
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Quantify gapsIf you are not achieving the targets, what are the gaps? Is there variability or other statistical factors involved? Are there patterns? How to capitalize form the knowledge base to quikly steer the project to success.
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Evaluate project efficiencyEfficiency is key - Even if you are achieving your targets, is it costing more as initially planned? How about your competitors, do they send the same level of resources to achieve the same targets? How to improve on that?
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Link results with P&LWe are back to the efficiency of the economic resources being deployed. I've seen so many times people asking why excellence programs fail ?Aside from bad projects and bad management cases, I'm convinced it's because of lack of faith on the short term and lack of link to economical results on the longer terms..."show me the money"!
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